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Jeff Ellis Management Official Statement about COVID-19
Thank you to our aquatic partners for taking precautions and staying safe during these unprecedented times. Remembering that COVID-19 is a serious virus and take into consideration safety for yourself and others around you. We as Jeff Ellis Management, take your facilities safety and the safety of any participants seriously. Please keep in mind that COVID-19 is transmitted through the air and not through water. Please CLICK HERE for more information. Properly maintained swimming pools, hot tubs and spas coupled with social distancing and increased facility cleaning and disinfecting procedures of surfaces outside of the pool work in combination to keep guests and staff safe. Please CLICK HERE for information pertaining to operations, maintenance and Jeff Ellis Swimming.

Lakewood Creek Swim Class FAQ

What should we bring? Your child will need a commercially sold bathing suit and a towel for each lesson. Goggles are recommended but not required.

How many children are in each class? The maximum ratio for the classes is one instructor to six children.

How long are classes? All classes run for 45 minutes.

Is there a lifeguard on duty during swimming lessons? Yes, there is always a lifeguard on duty during swimming lessons.

What is the age range for swimming lessons? We begin the preschool level at 3 years of age. Beginner lessons are for ages 5-10 years of age. Advanced Beginner 6-11 years of age.

If my child passes to the next level, but I've already registered him/her for the same level, what should I do? We will do our best to accommodate any movement between classes, contact the program coordinator to discuss movement to the next level.

What happens if I've registered my child for the incorrect level? We do evaluate each child the first day of lessons to ensure that they have been placed in the correct level, and will make any necessary changes we can accommodate.

Where do I sit during swim lessons? We ask all parents to sit at a distance where they can still see their child, yet at a far enough distance to not be a distraction.

What happens if I miss a class? Unfortunately, we can only provide make-up classes if the pool is closed (and therefore the class is cancelled). We do not provide make-up lessons due to traffic, illness, vacation, etc.

Will my child have the same instructor every session? Due to instructors' personal schedules and the constantly changing enrollment, we cannot guarantee class schedules in advance. You are more than welcome to request an instructor; however, we cannot guarantee that request.

May I stay and swim at the pool during/after swim lessons are done? You may not swim as the pool is only open for programming at the time of lessons. You may stay and swim during operation hours only.

Is there a refund policy? Please see the facility Coordinator for refund information.

If lessons are cancelled how will I be notified? We will call the number saved on your account to notify parents of the cancellation.